Shipping
Shipping is via Australia Post with standard or express shipping available, along with a tracking number.
PICK UP is available in MOSSMAN (free). If you choose this we will be in touch when your order is ready to arrange a convenient time and location for the pickup/drop-off.
To select this option in the checkout enter your email and click continue to see shipping options to update to this,
Returns
We hope you love our products as much as we do.
Remember please choose wisely as these products are non-refundable as they are manufactured from your personal order details (size, design, etc). If there is something not quite right with your order or a fault in the make of your product please get in contact with us.
FAQ
WHY ARE SHIRTS ONLY AVAILABLE VIA PRE-ORDER
We are a small business, so we have decided to open these bespoke Adventure/fishing shirts to Pre-order only at this stage (with the exception of the IN-STOCK page in the shop website menu page)
Some of the reasoning behind this is there are around 150+ variations per design which would mean a lot of stock and potentially running out of more popular sizes between orders. Considering this we would prefer to order what the customer would like and the exact specifications they would like (eg. neckline, cuff, mesh, cuffed, pocket, etc).
We feel that doing this can help ensure that people are hopefully getting something they LOVE and love to use and well worth the wait.
Pre-Orders will be sent to the manufacturer on the closing date and can take up to around 6 weeks to make but can sometimes be as long as 10 weeks.
We do our very best to adhere to these time frames, but delays can sometimes be out of our control.
Also please feel free to contact us if you need any more info or need them more urgently and we can see if we can arrange some way to help speed it up.
HOW THE PRE-ORDERS PROCESS WORKS
Your Order
Our website displays the current pre-order closing date. You have the opportunity to add pre-order products until and on the day of this specified date.
We Order
After the specified closing date, we will proceed to submit an order to our manufacturer. This order will contain the necessary details from your original order, and the manufacturer will then commence production of the products.
Manufacturer Timeframe
Our manufacturing process involves order processing, production, and shipping, typically taking 6-10 weeks for delivery.
Shipping
If you have chosen to have your product shipped, we will promptly pack and send it to you via Australia Post, along with a tracking number. If you choose to pick up MOSSMAN, we will be in touch to arrange a convenient time and location for the pickup/drop-off.
Do we have stock
We mainly offer pre-orders at this stage, On occasions we do have limited stock that could be what you are looking for, we have these listed on the IN-STOCK page in the shop website menu page. These are available to order and are delivered without the time delay of the pre-order products.